GRAVES INSURANCE GROUPCUSTOMER SERVICE CENTER NO MATTER WHAT CUSTOMERS NEED, WE'RE HERE TO HELP CALL INQUOTE Enter Information Needed for a Lead or Prospect who called in CHANGEREQUESTS Enter Service Requests that you receive so nothing slips through CARRIER DOCREQUEST When we receive a request for any document CUSTOMERISSUE This is used for a a customer that has a question or problem NEW CLAIMREPORTING Take down information about new a Claim MORTGAGEECHANGE Mortgagee's needing to change the clause info on an home policy